Frequently Asked Questions

770pub offers a range of bonuses and promotions for Filipino players, including welcome bonuses for new members, reload bonuses for existing players, free spins on selected slot games, cashback offers, and exclusive VIP rewards. Promotions are updated regularly — check the Promotions section of your 770pub account for the latest offers available to you.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Each bonus at 770pub has its own specific wagering requirement — always read the bonus terms carefully before claiming an offer.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is still active and wagering requirements are incomplete, the bonus and any winnings derived from it may be forfeited. You may, however, choose to forfeit a bonus manually through your account settings if you prefer to withdraw your real-money balance without completing the wagering requirements.

Yes. All bonuses at 770pub have an expiry period, which is stated in the individual bonus terms. Typically, welcome bonuses and deposit bonuses must be used within 7 to 30 days of being credited to your account. Free spins usually expire within 24 to 72 hours. Unused bonus funds and free spins are automatically removed from your account once the expiry period has passed.

770pub offers a comprehensive selection of games for Filipino players, including:

• Live dealer games — baccarat, roulette, blackjack, and more with real dealers streamed in real time
• Slot games — hundreds of titles from leading providers, including jackpot slots
• Bingo — classic and modern bingo variants popular with Filipino players
• Crash games — including Monster Crash and other fast-paced multiplier games
• Table games — poker, sic bo, dragon tiger, and more

New games are added to the 770pub Platform regularly.

Yes. All games on the 770pub Platform use certified Random Number Generators (RNGs) to ensure that outcomes are completely random and cannot be predicted or manipulated. Our RNG systems are regularly audited by independent third-party testing agencies. Live dealer games are streamed from licensed studios with professional dealers operating under strict regulatory oversight.

Absolutely. The 770pub Platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS devices — no app download required. The mobile experience is designed to be smooth and responsive, whether you are playing on a smartphone in Manila or a tablet in Cebu. For the best experience, we recommend using an up-to-date browser and a stable internet connection.

770pub uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorised third parties. We comply with Philippine data privacy regulations under the Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

If you suspect that someone has accessed your 770pub account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated
• Review your recent transaction history for any unauthorised activity

770pub takes account security very seriously and will investigate all reported incidents promptly.

Yes. 770pub strongly recommends enabling two-factor authentication (2FA) on your account for an additional layer of security. When 2FA is active, you will be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can enable 2FA through your account security settings. This is one of the most effective ways to protect your 770pub account from unauthorised access.

770pub provides a full suite of responsible gaming tools available free of charge through your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — cap the maximum amount you can lose within a defined period
• Session time limits — set a maximum play session duration with optional reality check reminders
• Cooling-off periods — take a break from the Platform for 24 hours up to 6 weeks
• Self-exclusion — temporarily or permanently block access to your account

For more information, visit our Responsible Gaming page.

To self-exclude, log in to your 770pub account and go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion (6 weeks to 5 years) or a permanent exclusion. Self-exclusion requests are processed within 24 hours. You can also request self-exclusion by contacting our support team directly via live chat — available 24/7. Once active, the exclusion cannot be reversed before the chosen period ends.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — contact PAGCOR directly for information on support services and the national self-exclusion registry
• National Center for Mental Health (NCMH) Crisis Hotline: 1553 (available 24/7)
• In Touch Community Services — counselling and addiction support services across the Philippines
• 770pub Support Team — available 24/7 via live chat; email us at [email protected]

770pub offers multiple ways to reach our support team:

• Live chat — available 24/7 directly on the 770pub Platform; this is the fastest way to get help
• Email — send your query to [email protected] and we will respond within 24 hours

Our support team is staffed by Filipino agents who understand the local context and can assist you in English. We aim to resolve all queries as quickly as possible.

Our live chat support is available 24 hours a day, 7 days a week, including Philippine public holidays. Email support is monitored during business hours (Monday to Friday, 9:00 AM – 9:00 PM PHT), with responses typically sent within 24 hours. For urgent account issues such as suspected unauthorised access or a missing deposit, we recommend using live chat for the fastest response.

If you have a complaint or dispute, we encourage you to first contact our support team via live chat or email so we can attempt to resolve the matter directly. Please provide as much detail as possible, including your account username, the date and time of the issue, and any relevant transaction reference numbers. We aim to acknowledge all formal complaints within 24 hours and resolve them within 5 business days. If you are not satisfied with the outcome, you may escalate the matter in accordance with our Terms & Conditions.